Return Policy

We want you to be completely satisfied with your purchase from Arable Acres. If you need to return an item, please review our policy below:

Most unopened items in their original condition can be returned within 30 days of purchase for a refund. Exceptions include:

• Special order items
• Nutrients and fertilizers
• All growing media and substrates
• Harvesting equipment
• Lighting components
• Climate control systems
• Custom-built systems

Please keep all packaging materials until you're certain you want to keep your purchase. This makes returns easier if needed.

The following cannot be returned unless defective:

• Opened nutrients or growing supplements
• Used harvesting tools
• Installed climate systems
• Custom fabricated items
• Any product with removed packaging
• Discontinued products

You must contact us for return approval before sending anything back. Unauthorized returns will be refused and returned to sender at your expense.

For approved returns:

• Items must be in new, resalable condition
• Original packaging must be undamaged
• All accessories and documentation included
• Must be shipped in protective outer box
• No signs of use or installation

• Contact us at 310-967-2022 or via our website for authorization
• Pack item securely in plain outer box
• Remove or cover old shipping labels
• Ship to designated return center
• Allow approximately 30 business days for processing

• Refunds issued to original payment method
• Shipping costs are non-refundable
• Restocking fees may apply (typically 20%)
• Processing times vary and often take up to 30 business days

Contact us immediately if you receive damaged goods or discover defects within 3 days. For freight shipments, note damage on delivery receipt before signing or you may void your ability to make a claim with the carrier.

Most manufacturers handle warranty claims directly. We can provide manufacturer contact information when needed. Arable Acres does not provide product warranties.

Orders can typically be canceled before shipment. Custom items may incur fees if cancellation occurs after production begins.

• You're responsible for return shipping costs
• We recommend insured shipping with tracking
• Special order items cannot be canceled or returned
• Contact us with any questions about your return

For return authorization or questions about our policy, please contact: